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Customer satisfaction is out top priority and in order to find out their requirements periodical questionnaires are carried out whcih collect suggestions with regards as to how to improve our services.

24 Hour service.

24H Non Stop Service

ORONA provides a personalised lift conservation service tailored to the requirements of each Customer. Should you require a NON STOP service, ORONA is available 24 hours a day, 7 hours a week and 365 days a year. Our assistance is both agile and swift, guaranteeing the best assistance times, always within 1 hour.

A two-way multilanguage platform

Call Center platform personnel

ORONA provides a Call Center -telephone platform-, to attend to their Customers via a two way continuous communication system with the cars of our lifts providing immediate monitoring and attention following a request for assistance made from a car. The Call Center is attended to by multilingual professionals, who have been adequately trained to attend customers in their own languages, in all types of situation, from the most typical to warning communications, to the most delicate situation where people have been trapped in a car or an accident has occurred.

Quality - Certificates

Management progress at ORONA, promoting customer satisfaction, increased quality of the products and services provided, as well as improved worker safety and patrimony safety, are demonstrated by the following milestones:

Certificates and their scope
Year Certificate Number Standard Scope
AENOR ER-0145/1996 Company Registry 1996 Company Registry ER-0145/1996 UNE-EN ISO 9001:2000
  • Lift design and production.
  • Marketing of residential lifts, platform lifts, service lifts, pedestrian doors, stair lifts and escalators, and inclined and horizontal passenger conveyors.
  • Installation and Maintenance of lifts, home lifts, platform lifts, service lifts, pedestrian doors, stair lifts, escalators and inclined and horizontal passenger conveyors.
CE Conformity 1999 Conformity ASC/99AU04/IH Directive 95/16/CE Appendices I and XIII Design production, installation and final test on the lifts.
AENOR Environmental Management 2001 Environmental Management GA-2001/157 UNE-EN ISO 14001:2004
  • Lift design and production.
  • Marketing of residential lifts, platform lifts, service lifts, pedestrian doors, stair lifts and escalators, and inclined and horizontal passenger conveyors.
MAPFRE Occupational Risk Prevention 2002 Occupational Risk Prevention INERMAP Law 31/95 Occupational Risk Prevention Law.
AENOR Ecodesign 2008 Ecodesign ECODESIGN Taking Standard UNE 150050 as a reference The ewcological dimension is worked in all lift process stages, from its design to the end of its operating life.
ISO 9001:2000 2009/20010 ISO 9001:2000

12396– Sheffield

19858– Warrington

12396– Wolves

12598-Keighely

702B-Carlton

702A-CDL

702E-Liftserve

702D-QAL

702-QLP

 ISO9001 Management systems for:
  • Lift design and production.
  • Marketing of residential lifts, platform lifts, service lifts, pedestrian doors, stair lifts and escalators and inclined and horizontal passenger conveyors.
EU Lift Directives EU Lift Directives.
Contractors Health and Safety assesment Scheme Until 2010 CHAS cert Independent Lifts 0208 545 3838 CHAS Accredited Contractors Health and Safety assesment Scheme.
Constructionline and Safe Contractor approved Until 2010 Approved 47053 – Orona Ltd Approved

Constructionline is the UK´s largest register for pre-qualified contractors and consultants.
British Standarcs Institute To follow Member of British Standarcs Institute.
Member of LEIA, the trade association and advisory body for the lift and escalator industry Until 2010 Membership 137 – Orona Ltd Member of LEIA, the trade association and advisory body for the lift and escalator industry.