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Values and decalogue
As ORONA professionals, regarding all our relations with the Customer, either in person or in writing, by telephone, or any actions we take with or for the Customer, the services we provide, the products we conserve or produce, etc.., we are the leading and most important Brand Ambassadors. Whenever each of us acts on behalf of ORONA, we are projecting ORONA's image. If we are succesful and demonstrate the inherent values of our Brand, the Brand will win, will will win, and, first and foremost, our Customers will also win.
Values making us stand out from the rest
Commitment / Involvement
A close relationship with the Customer, availability. Relationships based on mutual trust and our strong commitment to help our Customers achieve their targets.
Trustworthiness
Product and services quality, kept promises, demonstrated results, able and motivating human resources. Here at ORONA we work towards carving trusting long term relationships with our Customers.
Flexibility / Agility
A philosophy of effective and efficient actions, a nearby structure and optimum scale. We always strive to give our utmost to provide our Customers with swift replies.
Behind ORONA's three values is a decalogue of tasks that all of us must carry out during our procedures, because we are all ORONA.
Decalogue
Commitment to the Customer
Remember that at ORONA "Customer" is always written with a capital letter. When you are with a Customer, your commitment does not end with the fulfilment of their requirements. You must try to exceed their expectations.
Service Committment
Treat the Customer as you would like to be treated. Treat them exquisitely and with excellence.
Quality Committment
You know that quality is no coincidence. It is the results of a job well done. Put some effort into it, listen to the Customer, learn from them and make sure that any faults, no metter how small they may be, become opportunities for improvement. Your goal, that of the Customer and that of ORONA are the same: Always quality and straight away.
Safety Committment
Safety at your work post, and obviously, in everything that you do. Never think of safety as an added value. In your job, in the processing, in the product you make, in the service you provide, safety must alsways be inherent, an obligation.
Committment to Society and the Environment
At ORONA we consider corporate social responsibility to be the response to committment to sustainable development, the drive that satisfies current requirements, without compromising capacity for future generations. To this regard we simply ask that you meet and respect the guidelines we have all established and that you make all your improvement suggestions so that we can be the model of reference in our activity.
Self-confidence
You make the difference at ORONA. For this reason we ask you to play an active role in the informative and training meetings you are called to. A trained and informed professional gains self-confidence and increases his know how. Only a self-confident person can transmit confidence to others.
Reliability
Confidendce is the bases of personal relationships. Rememebr that you are not given confidence, you must earn it. Be honest in your dealings with the Customer to gain their confidence and treat them professionally,and with perseverance to maintain their trust.
Reliability (honesty, ethical and loyalty)
Make competent professional relationships and ensure that your Customer perceives you ins such a manner. Be honest with yourself, with the company and with the Customer. Always be correct. Closing a deal once can be fairly easy, building a solid relationship and gaining loyal Customers is a work of art with no margin for error.
Flexibility
Even if it is to say "no?, don't make a Customer wait.. Answer telephone calls, e-mails, repair warnings or queries regarding products or services as swiftly as possible. Never make a Customer wait.
Flexibility
Deal with vocation for service. If you do not have the solution, try to forward the query to a colleague or collaborator. You must provide the Customer with solutions. Be flexible and agile in your search for answers.
- © 2009 Orona