How we deal with you

Customer´s perspective...

Based on satisfaction surveys 2007 and GfK to customers 2008.

Decalogue

Satisfaction

They make efforts to find out my needs. They adapt to the details of my work/project (Q3 and Q9). They ask for my opinion and my satisfaction level that goes further than expected.

Group of happy people at Orona´s intallations.

Empathy and Proximity

They put themselves in my shoes all the time (received treat 83,7). In our relationships I perceive respect and consideration (Q3, Dialogue 75,9). It is an (local business that has the support of) European multinational company with an important national implantation (Q8 and Q9).

Reaching further together

It is their claim and they put it in practice every day. My projects, objectives and desires are theirs too (Assesment 75,8). Products as well as service are quality guaranteed (Q9). They turn every challenge or problem into opportunities to improve and develop loialty (Q8).

Security

I sleep quietly. Their professionals, tools and procedures give me the maximum security guarantee in my projects/works. Security is an integrated part of the products and service they offer.

Corporate Social Responsability

Is a reference in Corporate Social Responsibility. In fact, is member of the Global Compact and updates its annual report every year. Keeps its ISO 14,000 accreditation and is the first ecodesign-certified company in the vertical transport sector worldwide.

Group of people at Orona´s installations

Professional´s organisation

Every contact with different people in the organisation always turns out to an homogeneous answer with high levels of satisfaction. It is a company made up of committed skilled professionals (Q9). They are proud to be part of ORONA and they stand out for it. They are self-confident and trust their company.

Confidence

Their products are appreciated in the market due to their reliability (Q9 and Reliability 79,0). They earn my trust. Their answer and service are excellent. They attend and look after me without stifling me.

Ethics and loyalty

Their sales staff are sincere, honest professionals (Q9) who respect the legislation in force. They make efforts to build long-term relationships and to defend my interests with an outstanding loyalty to my and their company.

Capacity and flexibility

They don´t keep me waiting and answer with the possible maximum speed related to the question and treatment in the organisation (Q9 and answer to urgent notices 81).

Adaptability

Their organisation is oriented to solve problems and suit my needs. They make efforts to adapt and the word "impossible" isn´t in their vocabulary, even though they may need to adjust prices and deadlines at times.